Returns fraud is a deceptive practice where customers purchase a product from a retailer so as to either temporarily ‘borrow’ the item, or to obtain a refund or store credit. Returns Fraud involves deception on the part of customers, who seek to return a product under ‘false pretences’. Retailers need to be alive to this risk, understand the ways in which it can manifest in their business, and develop loss prevention programs which mitigate these issues. Failure to implement proper retail fraud or security practices make a business vulnerable to targeting by opportunistic criminals and organised fraud rings. Continue reading →